I wasn't going to write tonight but given tonight's shift, I feel inclined to. This is something I've needed to get off my chest for a while: picky people drive me absolutely nuts. It's not really the ones with a lot of requests (ie: the skinny mocha, light on the mocha, lots of foam) kind of people, but rather the ones who have simple requests (ie: a chocolate chip cookie or iced coffee) and then find fault in such a simple thing. The former group of people make me feel like I'm actually doing my job, they are my little bit of a challenge in a fairly easy job. So let me enlighten you on what happened tonight:
My coworker, Mike, and I are serving this couple, both of whom order small iced coffees. Five minutes later, the boyfriend/husband comes in and says his iced coffee just isn't right. Well of course, we accommodate him with an iced americano (for the non-coffee intelligent that's shots of espresso + water). It's the closest thing we can do without just pouring hot coffee over ice. So everything's hunky dory until he comes back and says that his wife noticed that her's was a bit off as well. Ok that made sense seeing as they both got iced coffee. Here's the weird part- I tasted the iced coffee later to see what was wrong. ABSOLUTELY FREAKING NOTHING. The coffee tasted exactly as it always did; it tasted as it should. Mike tried it and also found there was nothing wrong with it. Another customer even had some and couldn't understand what was wrong- he thought it was delicious! So I guess they were hoping for something else when they asked for iced coffee. I'm not really sure.
Believe me, this is not a one-time sort of picky either. Living in the part of Pittsburgh that I do, we have a lot of wealthier people who believe they should get EXACTLY what they want, even if that's just not possible every hour of every day. Sorry, if we bake in the morning, you probably just won't have fresh chocolate chip cookies at 8 pm. Nor do we bake the same things everyday, but rather when they get low/run out. So maybe we have brownies in the case for a day or two. The thing is, how long do people let home-made cookies and brownies stay around at home? If it's been three or four days since you made cookies at home, you would still eat them, right? This isn't crazy, right? Of course, I can't say that to a customer, which is why, I guess, I'm saying it to you guys. But seriously- we have one lady (we'll call her Alpaca based on her camildae-esque manners) who not only turns her nose up at cookies which weren't made on the day she comes in, but also expects a refund if she deems them insufficient. ARE YOU KIDDING?
I tell ya what. Picky people. They need a reality check. Anyone who has similar situations, feel free to comment.
DRINK OF THE DAY:
Iced Green Tea. It's just so delicious!!
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